Most Common Questions
Key information you need to know about our Audio Production Services.
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- Payment terms are 15 days from date of issue for approved customers.
- For new customers, a 50% upfront deposit will be required.
- For our same day express service (3 and 6 hour turnaround), you will receive an invoice that you can pay online instantly via credit card. Once we receive payment your job will begin immediately.
- Payment can be made by direct deposit or credit card. If paying by direct deposit, please include the invoice number in the ‘Payment Details’ field.
We will re-record any mispronunciations or errors that do not match the approved script at no cost to you.
Yes. However, additional charges will apply based on the number of changes.
No. If you select a track from the Audio Concierge music library, your audio production fee covers synchronisation for any voiceover or production as part of our license agreement with our music suppliers. The use of production music or external tracks brought in by you may incur royalty fees.
No. Audio Concierge cannot on-sell, licence or distribute any tracks from our music library on a standalone basis.
We’re constantly on the lookout for talented voices to join our talent bank. If you’re experienced and have a quality home studio (or have access to a professional facility) and can turn around audio within 24 hours (or quicker!), then send us your voice demo (2 minutes maximum) and a bio.